Your name * Your email address * Confirm email * Before he left, he mentioned something about Covid-19. This form will not work unless you enable cookies. I'm really sorry that you've had to chase us for the correct email address repeatedly. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. Planned improvements are different from the repairs you report to us when something isnt right in your home. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. Julija assured an easy and smooth process. Find out more about these on Estate services. He came bake later and fixed the dryer vent and left. You can access MyHome on the web or via the MyHome app. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. We are increasing our visits and work in neighbourhoods and we may be able to do something here. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. I can't go out for long due to having to keep emptying bowls of water. Do Not Sell or Share My Personal Information. 0000006190 00000 n FSS is committed to its customers! The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. For more information, visit our website at www.stonewater.org. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. Hi John, thanks for your review. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. To be called or to. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Now comes the problem. Answered all questions and price was very good. To tell us your thoughts, please complete the following, 2 minute survey. Enjoy your new home! Find out schedule planned improvements. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. cooker. This form will not work unless you enable cookies. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. Thanks for leaving a review Natalia! 0000001152 00000 n They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 Modern slavery and human trafficking statement. I have constant smell of damp in my house. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! Your name * Find out how to make a complaint and how we will deal with your complaint. Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! Stonewater Construction LLC | Better Business Bureau Profile Stonewater Roofing Review: Residential roof - ComplaintsBoard.com He has denied any responsibly. In April of this year, I wrote a letter to the President of Stonewater. Krissy was fantastic and was able to chase up the application at every point. He said he would turn this in. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. 2023 Trustpilot, Inc. All rights reserved. We offer a wide variety of financing options and stand behind our services with a variety of warranties. The dryer is on the other end of my house. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. Is all ok now the painting has been done? Amazing employee. What is the complaints process? Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. 0000003570 00000 n You can make a complaint in any of the following ways: This form will not work unless you enable cookies. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. 0000012248 00000 n We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. I am not a Stone water customer, but my daughter is.The level of service for repairing my daughter's ongoing water leak is atrocious. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. https://www.stonewater.org/get-involved/community-champions/. We also ensure all reviews are published without moderation. Repairs and maintenance - Stonewater Replies to negative reviews in < 24 hours. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Use the links below to access additional information about this case on the US Court's PACER system. Thanks Kirsty. 20 customer reviews of Stonewater Roofing. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. She has been emptying a bucket of leaking water 3 times a day. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. I do not have a broken gate. Gail Walker of Stonewater always responds to my questions and is always there to help. I ask where he was talking about, and he pointed toward the east side of my house. Thanks for your lovely feedback! GB. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. No, Stonewater Inc does not offer a senior discount. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. Discover what we expect from our contractors. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . You must do this within 15 working days of our response. 155 0 obj <> endobj Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. I have lost things that can't be replaced. Everything went perfect, on time. To view these, please download a copy from the links below. Verification can help ensure real people write reviews about real companies. I notice some mold on a couple of the rafters. 'communal heating'? We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? Coker v. Stonewater Roofing, LTD. CO. - Justia Dockets & Filings I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. Im really great full and massive thank you for you both. I'm dismayed to hear of our lack of response and the distress this is causing your family. Largo FL 33777. We'll be happy to hear from you. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. Definitely recommend in all areas, Thanks Abby. That's great to hear! xref We also ensure all reviews are published without moderation. Copyright Stonewater. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. Appointments get made and then no one turns up how much longer is this going to go on for!?!? We never leave a job unfinished, or a customer unsatisfied with our level of service. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. Copyright Stonewater. That housing provider was shocked at the rise and called it '' unneccesary.'' Yes, Stonewater Inc offers free project estimates. Anyone can write a Trustpilot review. I've spoken to the retirement living management and we are arranging to come and speak to you and your mother face to face to discuss our plan of action to get you some resolution and peace. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. !Thank you soooo much for helping me get on my feet with things I needed for my property. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! The CCP will then meet and make their recommendations within 5 days of their meeting. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Anyone can write a Trustpilot review. Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. 0000006106 00000 n Stonewater Inc is currently rated 4.9 overall out of 5. Give us a call, or request a free quote today. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Stonewater Inc accepts the following forms of payment: Check, Financing Available. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. To find more licensing information for your state, visit our. Enter a zip code and get matched to businesses near you. Policies - Stonewater Stonewater is one of Legal & General's managing partners. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. So as I promised, its the papers and the MP as my next port of call. Thanks for the review and feedback! Here are 8 tips for writing great reviews. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. Hi Kim. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please bear with me. She made me feel at ease and got the job done efficiently. We're sorry that there are a few more issues to sort but we are here to help. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. If everyone was like her the world would would be a better place. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. I ask him if Stonewater had said who was paying for it. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Submitting a response indicates a willingness to work with customers to make things right. 0000007295 00000 n We aim to respond to all email queries within two working days. Apreshiate all there help and looking forward to having a brand new home today. I'm glad you had a great experience with Jo in starting your tenancy. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. He is in his 50s and an alcoholic, what the hell are you playing at? They agreed to remove the ridge vent and put the wind turbines back, which they did. We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. %%EOF DO NOT EVER ENTER INTO SHARED OWNERSHIP WITH STONEWATER. 0000007704 00000 n I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation.
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