(Unless deployed as an option to provide connection to third-party PBX, analog devices, or other telephony equipment for users who are on Phone System with Calling Plan.). A user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. Teams Phone Mobile. Thats why we offer our customers three flexible options for PSTN connectivity with Webex Calling that enables them to support users in 85 countries. (1.) After the upgrade to TeamsOnly mode, incoming PSTN calls will land in the user's Teams client. If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for bringing PSTN calling to Teams. How the Public Switched Telephone Network Works - Plum Voice For more information about PSTN connectivity options and configuration considerations, see PSTN connectivity options. You must coordinate the move with either A) the port of that user's phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. With this solution, Microsoft is your PSTN carrier. Note: You can connect a supported Session Border Controller (SBC) through Direct Routing for interoperability with third-party PBXs, analog devices, and other telephony equipment supported by the SBC. Most importantly, we ensure that these options are easy to manage often from a single pane of glass. An all-in-the-cloud solution with Microsoft as your PSTN carrier. It contains the following articles: More info about Internet Explorer and Microsoft Edge, Phone System guidance for small and medium businesses, Plan for Teams auto attendants and call queues, Contoso case study: Auto attendants and call queues, Set voicemail policies in your organization, PSTN considerations for upgrading to Teams from Skype for Business on-premises, Getting started with your Microsoft Teams upgrade, A user in Skype for Business Online, with on-premises voice functionality, A user in Skype for Business on-premises with Enterprise Voice, Phone System and PSTN connectivity options. Learn about the planning considerations for Phone System (Cloud PBX) with on-premises PSTN connectivity. You can configure poicies at any time. Leave both those plans enabled, including the Skype for Business Online Plan 2 license. User accounts in a hybrid environment with PSTN connectivity For more information about Calling Plan, see the following articles: With Operator Connect, if your existing carrier participates in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams. Direct routing: Option to provide access to PSTN for users with online Skype for Business account, Microsoft Teams license, using Microsoft Teams client. You may have a custom feature or a major add-on to your legacy PBX, such as a call center. Teams Calling Plans are a great choice when: Operator Connect Easily bring operator-managed PSTN calling to Teams through a participating carrier. See the current rate list for PSTN calls. Pierre and MiquelonSt. Move on-premises users to Skype for Business Online (performed using Windows PowerShell on-premises, but using your Office 365 administrator credentials). Check out how easy it is to setup new phone numbers with Cisco Calling Plans and Cloud Connected PSTN: We understand that there are reasons why a business may need the flexibility to use their own carrier. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If the Skype for Business Online Plan 2 is disabled, re-enable it. You need to retain your current PSTN carrier. To connect Phone System to the PSTN, you can choose one of the following options: Phone System with Calling Plan. For more information, see the following topics if you are using Skype for Business Server 2015, see Plan for Enterprise Voice in Skype for Business Server 2015 and Deploy Enterprise Voice in Skype for Business Server 2015. Phone System provides complete PBX capabilities for your organization. Many businesses lack the time, resources, and expertise to manage relationships with multiple service providers. Cisco UCM Cloud enables customers to connect their existing PSTN service to Cisco UCM Cloud using a local gateway or via a certified SIP trunk. Read this section if you're implementing LBR for Direct Routing, or if you're implementing dynamic emergency calling with Calling Plan or Direct Routing. You can also choose a combination of options, which enables you to design a solution for a complex environment, or manage a multi-step migration. Compare Microsoft Teams Operator Connect vs. Direct Routing You want to find a new carrier to enable calling in Teams. Or you might need a combination solution that supports a complex, multi-national deployment, with different requirements for different geographic locations. Phone System with Calling Plan is Microsoft's all-in-the-cloud voice solution for Teams users. You want to use Microsoft-managed access to the PSTN. Operator Connect is designed for organizations that: Teams Phone Mobile Assign a single business-provided cell phone number as your desktop, mobile and Teams Phone number. This article introduces Teams voice solutions and how you can connect your on-premises telephony network, if necessary, to Teams by using Operator Connect or Direct Routing. Media by pass is not supported for Cloud PBX with on premises PSTN connectivity. Microsoft Calling Plan isn't available in your geographic location. Direct Routing. Assign a Voice Routing Policy (performed while the users are homed on-premises). Any call forwarding, team-call group, and delegation settings from Skype for Business are not migrated and will need to be re-recreated for Teams. With native unlimited and metered calling plans, and the option to Bring Your Own Carrier to the Zoom cloud, customers have an unprecedented range of connectivity options to the PSTN. Configure your tenant for Direct Routing. The option or options you choose affect how some Phone System features are configured. If necessary, assign the Teams license. Our Cisco-certified partners are world-class service providers that meet the highest standards of service quality, reliability and support. In this scenario, the user is still homed in Skype for Business on-premises. OnlineVoiceRoutingPolicy (based on the on-premises VoiceRoutingPolicy if migrating users from Skype for Business Online, and based on VoicePolicy if migrating users from on-premises with Enterprise Voice). The on-premises Skype for Business Mediation Server (Role) provides interconnectivity to PSTN and is aware of where the user account is homed to route the calls either to on-premise or Office 365. Service numbers have higher concurrent call capacity than subscriber numbers and can be assigned to services such as Audio Conferencing, Auto Attendants, or Call Queues. Azure Communication Services Calling SDKs can be used to add telephony and Public Switched Telephone Network access to your applications. For example, call unanswered and forwarding settings, call transfer, custom music on hold, call park, shared line, and voice apps are all available. Soon after, carriers began offering SIP trunking services as an alternative way to connect on-premises business phone systems to the public switched telephone network (PSTN). In Microsoft 365 or Office 365, upgrade the user to TeamsOnly mode (Grant-CsTeamsUpgradePolicy). Local gateway. To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud, and coordinate that move with migration of the user to Direct Routing. What you need to think about when migrating your voice solution to Teams. For information on how to configure Operator Connect, see Configure Operator Connect. Some of the sections in this and related articles are pertinent depending on your existing deployment and requirements. For guidance on planning a Teams voice solution as part as your overall plan to upgrade to Teams from Skype for Business Server, see PSTN considerations for upgrading to Teams from Skype for Business on-premises. PSTN considerations when upgrading to Teams from Skype for Business Choose Microsoft as your telephony carrier or connect your own telephony carrier to Microsoft Teams by using Operator Connect or Direct Routing. Organizations may also want to port numbers or work with their existing connectivity provider. Azure Cloud Calling is an all-in-the-cloud telephony solution for Communication Services. Which type of telephone number (subscriber or service) do I need? . These steps should be completed before Step 5. For Direct Routing, you must configure call routing by specifying the voice routes and assigning voice routing policies to users. BYOC via PREMISE PEERING - Cloud PBX with Microsoft PSTN calling. Location-Based Routing (LBR) for Direct Routing enables you to restrict toll bypass for Teams users based on their geographic location. Additional adoption drivers . To make and receive PSTN calls, you need to add telephony capabilities to your Azure Communication Services resource. For information about managing phone numbers with Teams Phone Mobile, see Set up phone numbers with Teams Phone Mobile. If your PBX is not on this list, you can use a Session Border Controller to connect your PBX with Phone System in Skype for Business Online. If you move your users from on-premises to online prior to updating the firmware, users will be unable to connect using their phones. For more information about how to plan and configure LBR, see the following articles: Before reading the rest of this section on emergency calling considerations, make sure you've reviewed critical emergency calling concepts and definitions outlined in Manage emergency calling. Evaluating Direct Routing for Microsoft Teams telephony Also ensure that you have the correct version of firmware. -Requires certified SBC purchased from third-party vendor. When Teams first launched PSTN connectivity services, Direct Routing was the only option available to companies that wished to retain and integrate their existing carrier into the Teams ecosystem. Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling, enabling you to replace your on-premises PBX network with a globally trusted cloud calling solution. If you will be setting the tenant-wide policy to one of the Skype for Business modes, be sure to grandfather existing Islands users by explicitly assigning them Islands mode, as previously described. PBX - A Private Branch Exchange is known as a PBX, which is an internal telephone network. User accounts in a hybrid environment with PSTN connectivity - Github It may be that one solution fits all scenarios or you may need to find a combination of solutions for your organization. Plan Cloud PBX with on-premises PSTN connectivity in Skype for Business Server 2015 or Lync Server 2013. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). The Definitive Guide to Microsoft Teams Direct Routing - LoopUp Active Directory synchronization You must configure Active Directory synchronization using Azure AD Connect. If anything is unclear, please feel free to let me know. You want to mix routing, with some calls going through Calling Plan, some through your carrier. The user's PSTN connectivity is also on-premises. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. How do I port existing phone numbers to Teams. On the SBC, configure voice routing to enable incoming calls by sending calls to Direct Routing instead of to the on-premises Mediation Server. With Phone System with on-premises PSTN connectivity, there are three networks involved, two of which the customer is responsible for but only one of which the enterprise staff has direct control over: Microsoft's Global Media Delivery Network Microsoft's global cloud network and infrastructure. To migrate this user to TeamsOnly mode with PSTN functionality, you must enable the user for Direct Routing, and then move the user to the cloud. PSTN calls for all users will need transcoding on the mediation server! Similarly, the agility of the cloud is lost through a solution with multiple points of administration and complexity that slows business growth. OnlinePSTNUsage objects (based on on-premises PSTN usage). Upon upgrade, this user will continue to have a Microsoft Calling plan. The PSTN media is anchored through a registered public IP that the Telco provider allows. Supportability statement for the hybrid environment with PSTN. Phone System servers and traffic . If you're setting the tenant-wide policy to one of the Skype for Business modes, be sure to grandfather any existing Islands users by explicitly assigning them Islands mode, as previously described. Upgrade the user and if needed assign LineUri. In that case you will need to utilise both an SBC and a Microsoft Cloud Connect Edition solution (CCE). Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with migration of the user to Direct Routing. This section explains different combinations of user creation, followed by a supportability statement. Enterprise/Cloud PSTN Interconnect This is the network that connects your enterprise to the cloud. Migration from onPremise to Office 365 - .matrixpost.net Steps 1-5 are listed in the suggested sequence, but they can be done in any order. In this case, signaling and media use a combination of IP-based and PSTN-based technologies to connect your users. With Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number. For Teams Phone Mobile, each user is automatically enabled for emergency calling. Using the on-premises Skype for Business tools, run Move-CsUser with -MoveToTeams switch. But the benefits of the cloud are mitigated by a solution thats rigid and forces customers to make compromises when connecting users in different locations around the world. For more information, see What are dial plans?. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. Cisco Calling Plans are available in the United States, Canada, Belgium, Denmark, Finland, France, Germany, Ireland, Lithuania, Luxembourg, Sweden, and the United Kingdom. For Calling Plan, each user is automatically enabled for emergency calling. For information on how to configure Teams Phone Mobile, see Configure Teams Phone Mobile. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. This scenario is the simplest upgrade scenario involving voice. Voice Calling (PSTN) is available in your region. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. In addition you must ensure the following: On-premises Enterprise Voice is configured and tested for on-premises users This includes PSTN connectivity components. For more information, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and the special considerations section of Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). The use of the default domain for Microsoft 365 or Office 365, onmicrosoft.com, is not supported. LBR lets you restrict toll bypass in certain geographic locations where it is not allowed. Microsoft provides complete Private Branch Exchange (PBX) capabilities for your organization through Phone System. Cloud PBX - onprem pstn Connectivity - integration with analog devices In this scenario, the user is already in Skype for Business Online. This article provides a high-level overview only. The user is required to have a registered emergency address associated with their assigned telephone number. For Operator Connect, each user is automatically enabled for emergency calling. This article helps you decide which Microsoft voice solution is right for your organization. Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. Before moving your users to Skype for Business Online, it is recommended that you enable your users on premises in Skype for Business Server or Lync Server 2013, and then move them online. Best Regards, This solution provides your business with a smooth migration from on-premises deployments to the cloud at a pace that meets your business strategy. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. Cloud Voicemail is automatically set up and provisioned for Teams users. You don't need to retain your current PSTN carrier. Communication Services provides two discrete ways to reach the PSTN network: Voice Calling (PSTN) and Azure direct routing. SMS capabilities depend on the phone number you use and the country that you're operating within as determined by your Azure billing address. Using the on-premises Skype for Business tools, run Move-CsUser with the -MoveToTeams switch. Functionality described in this document is currently in public preview. With Operator Connect, if your existing carrier participates in the Microsoft Operator Connect program, they can manage PSTN calling and Session Border Controllers (SBCs). Direct routing is a virtual connection between a developer application and the legacy on-premise telephony or carrier used for calls on the public switched telephone network (PSTN). To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud. The environment supports the following combinations: For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. Read this section if you're migrating from an existing voice solution to Teams. The user's upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. Enable users for Enterprise Voice online and Phone System Voicemail (performed using Remote PowerShell. Allows operators to quickly qualify their connectivity for inclusion into programs like MS-Teams Operator Connect and Zoom Provider Exchange. Most importantly, we ensure that these options are easy to manage - often from a single pane of glass. More info about Internet Explorer and Microsoft Edge, Plan hybrid connectivity between Skype for Business Server and Skype for Business Online, Deploy hybrid connectivity between Skype for Business Server and Skype for Business Online, Plan Phone System with on-premises PSTN connectivity in Skype for Business Server, PSTN Calling plans for Skype for Business, Enable the users for Enterprise Voice on premises, Synchronize users to the cloud and assign licenses, Move on-premises users to Skype for Business Online, Enable users for Enterprise Voice online and Phone System Voicemail. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). Operator Connect. The following articles describe important upgrade concepts and coexistence behaviors: There are four possible calling scenarios when moving to TeamsOnly mode: A user in Skype for Business Online, with a Microsoft Calling Plan. (For details see Manage phone numbers for your organization.). Registered emergency locations aren't supported for Direct Routing users. DO NOT ATTEMPT TO UPDATE TO MINIMUM FIRMWARE OR HARD RESET THE PHONE PRIOR TO MOVING THE USER BACK TO YOUR ON PREMISES ENVIRONMENT. But, now that Teams offers PSTN connectivity, it can fill some of the gaps between cloud-based and on-premises telephony. You don't require deployment or maintenance of an on-premises deploymentbecause Calling Plan operates out of Microsoft 365. To learn how to set up hybrid connectivity, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and Deploy hybrid connectivity between Skype for Business Server and Skype for Business Online. Find out more about the Microsoft MVP Award Program. Enterprises with a global footprint face several challenges. For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. With this option, Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Phone System with Calling Plan is the right solution for you: You get Phone System with added Domestic or International Calling Plans that enable calling to phones around the world (depending on the level of service being licensed).